Reference

gojo118 Privacy Policy for Indonesia

The gojo118 Privacy Policy explains how we collect, use and protect the details you provide when opening an account, signing in from a phone or using DANA, OVO…

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CONTACT PATHS

Privacy Questions Reach Our Support Team

A clear contact route helps you act on the Privacy Policy without guessing where to send a request.

Account data request Ask our support team which account details relate to your profile, including your phone verification record, sign-in history or saved contact details. We may confirm account ownership before sharing or changing anything, so your request does not expose private data to another person.
Wallet record question For a DANA, OVO, GoPay or QRIS reference, send the transaction date, amount shown in your account and current status through the listed support route. We can check our record, while the wallet provider remains responsible for information held inside its own service.
Access and correction Tell us if your phone number, account name or contact detail needs correction, or if you want to ask about account access. We will explain the next verification step and whether local rules affect the request before changing a record or closing access.
DATA HANDLING

How We Apply Privacy Controls

Privacy controls work alongside the account steps you already see, from phone verification to a wallet status check.

Account records

We use the details entered during account creation to identify your profile, complete the clear phone verification step and maintain sign-in access. If you change a contact detail, we keep enough account history to understand the request and protect the record from an unverified change.

Payment references

A DANA, OVO, GoPay or QRIS reference helps us match the payment state displayed in your account. Bank transfer and virtual account records serve the same checking purpose. We do not treat a provider reference as permission to access your separate wallet account.

Device signals

When you sign in on a mobile phone or desktop browser, we may record device and connection signals linked to account protection. These signals help us investigate an unfamiliar session, but they do not change the Privacy Policy into a record of unrelated activity on your device.

Cookie settings

Necessary cookies can keep your session active while you move from login to the lobby or account area. Optional cookies may support page measurement or remembered settings. Use your browser controls to remove or restrict them, and contact support if a cookie choice affects your account access.

Retention approach

We retain account, support and payment-related records only for the period needed for the stated account, security, dispute or legal purpose. When a record is no longer needed, we remove it or separate it from direct account identifiers, subject to any required retention.

Request handling

You can ask about access, correction, deletion or the use of your data through our listed support route. We first verify that the request comes from the account holder, explain any limits that depend on local law and confirm the action taken or the reason a record must remain.

Privacy Policy Questions About gojo118

These Privacy Policy answers address the account and wallet questions we expect from Indonesian customers before they open an account. They explain the practical path for checking data, changing details, managing cookies and asking for account closure. If your situation involves DANA, OVO, GoPay, QRIS, a bank transfer or a virtual account, include the relevant reference when contacting support. Eligibility and access depend on local law, and provider records remain subject to the provider's own privacy terms.

The gojo118 Privacy Policy covers data connected with your account, phone verification, sign-in sessions, device signals, support messages, cookies and payment references. It explains why we use each category, how we protect access and how you can request access, correction, deletion or clarification.

We use your phone number to create and locate your account, complete phone verification and help protect sign-in access. If the number changes, contact support through the listed route. We may confirm account ownership before updating it, so another person cannot take over the profile.

It includes payment references that appear in our account records for DANA, QRIS, OVO, GoPay, bank transfer and virtual account steps. The Privacy Policy does not replace the wallet provider's own terms. Send a date and displayed status when you ask us to check a reference.

Yes. Send an account data request through the support path shown on our site and include the phone number linked to your profile. We verify the request before sharing details, which may include account records, device signals, cookie-related settings and payment references held by us.

Contact us with the detail that needs correction, such as your account name or phone number. We explain the verification step before making a change. If a payment reference comes from DANA, OVO, GoPay or QRIS, the provider may also need to correct its separate record.

We keep personal data for the account, security, support, dispute or legal purpose that requires it. When that purpose ends, we remove the record or separate it from direct identifiers where practical. Some retention can continue when required by local law or an unresolved account matter.

You can ask support about account closure and deletion under the Privacy Policy. We verify ownership, check for an unresolved account or payment matter and explain which records can be removed. Access and eligibility depend on local law, and some records may need to remain for a stated reason.

Related Pages

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